Bad support service… Can not come to mortgage administrator. Become re-finance procedure. Turned-in the papers, skipped 5 closings. Nonetheless waiting! Taking a loss. Troublesome customer support. Crappy offer! How did it started to cuatro.5 mil in the conversion? Ask your Says Attorney Place of work.
It continue move me to brand new loan processors
Awful customer support. I was speaing frankly about an excellent refinance since no closer to closing than I happened to be into the June. Support service is actually a tale. They just import us to differing people, i am also bounced as much as including a baseball. Most distressed and resentful and in the morning moving my personal mortgage asap. Do not suggest The brand new Rez at all.
My mortgage is having Ditech also it is offered to help you Brand new Rez
Avoid using NEWREZ….most significant mistake We have generated. Been trying to refi. Since Will get these days it is Oct however wishing. We have delivered a similar files inside the multiple times. Are unable to come to somebody of the cell phone. My loan try recognized 2 months back however prepared installment loan companies in Riverside CT. This company are bull crap go elsewhere.
The fresh Rez is the worst mortgage company!! New Rez called and open to refi my personal mortgage within an excellent straight down interest. The mortgage Administrator Ryan informed me it could be simple “no hassle”. He in addition to told you it’s not necessary for another assessment since loan was just one year old and we also just weren’t bringing one additional money aside! HA… 5 days later on he or she is asking for docs they curently have. The borrowed funds Processor chip do not understand the docs We upload on the secure webpages. The newest positively worst financial I’ve actually ever caused! Conserve the fury and get various other financial!!
NewRez/Shellpoint received the home loan off Ditech. Earliest fee so you can NewRez was a student in , hence i setup through the NewRez webpages to have automatic payments with the firstly per month. The went better up until . It never grabbed the fee which was allowed to be pulled from our family savings! We don’t observe until i got a visit into the out of particular uncommon count saying these people were NewRez, don’t consult with him or her once we don’t recognize the number. Checked-out the membership online through their site and you may reduced and you may view brand new October commission hadn’t already been instantly acquired! Had to the mobile phone having NewRez support service instantly to locate away what was going on and you can was told it absolutely was certain sorts of “glitch”. Actually, costs having been transferring to possess payment very well since ! There can be a good amount of money in the savings account for it! We talked having a few more individuals to your , into the second individual bringing the payment over the phone which have the latest report of the girl there might possibly be no late charge, no commission also it would-be ACH. These days it is and on its webpage it’s appearing me it is an enthusiastic unapplied payment! What on earth, this is basically the October step one commission and must was indeed applied as a result Quickly into . Therefore we log on to the device again together today and you may inquire what’s happening? Was informed you to definitely she’d quickly request it is placed on the fresh new Oct payment and you may “you’re not late” We called the financial after speaking with NewRez towards the and you may the lending company said “no shot at fee had been asked because of the NewRez/Shellpoint, they (the lending company) commonly stopping one fee therefore we keeps plenty of currency to pay for 4 numerous years of costs”! I have below 12 months kept with this initially mortgage and they are definitely offered going to the county lawyer general’s place of work, the better organization bureau, choosing an attorney and you will investing that it of now. Our very own online account having NewRez suggests the next percentage are auto-paid down is scheduled to have Late 1, in case i attempt to glance at the planned automatic payments, they tells us we can not once the account try “past-due”. This is so completely wrong on the of several levels! I’ve Not ever been late inside 30 many years with our financial commission therefore we has actually the greatest credit rating more than 850! Will they be now planning shag our credit score? Abstain from Her or him!